Assistant Manager / Manager

Assistant Building Manager will oversee the daily operations, maintenance, tenant services, and staff management to ensure smooth and safe of the building operations.

Key Responsibilities

1. Operations Management
• Oversee daily building operations for Airbnb units / hotel rooms.
• Ensure smooth check-in and check-out processes.
• Monitor occupancy rates and booking platforms (Airbnb, Booking.com, Agoda, etc.).
• Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.
• Implement and maintain SOPs for operations.

2. Guest Experience & Service
• Ensure high standards of guest satisfaction and respond promptly to guest inquiries or complaints.
• Monitor online reviews and maintain high ratings across platforms.
• Handle VIP guests and resolve escalated issues professionally.
• Ensure service quality aligns with brand standards.

3. Property & Maintenance Management
• Conduct regular building inspections (rooms, common areas, facilities).
• Schedule preventive maintenance and oversee repairs.
• Ensure safety standards and compliance with local regulations.
• Manage vendor contracts (cleaning, security, maintenance services).

4. Financial & Administrative Management
• Prepare operational budgets and control expenses.
• Monitor revenue performance and implement strategies to increase occupancy.
• Track utility costs and operational expenditures.
• Prepare monthly performance and maintenance reports.

5. Staff Supervision
• Recruit, train, and supervise operational staff (housekeeping, front desk, maintenance).
• Manage staff scheduling and performance evaluations.
• Promote teamwork and ensure service excellence culture.

6. Compliance & Licensing
• Ensure compliance with local housing laws, short-term rental regulations, and hotel licensing requirements.
• Maintain necessary permits, insurance, and safety certifications.
• Ensure adherence to fire safety and health regulations.

Requirements

Education & Experience
• Diploma or Bachelor’s Degree in Hospitality Management, Property Management, Business Administration, or related field.
• Minimum 2–3 years experience in hotel management, serviced apartments, or Airbnb property management.

Skills & Competencies
• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Good financial management and budgeting skills.
• Strong knowledge of OTA platforms (Airbnb, Booking.com, etc.).
• Proficient in property management systems (PMS).
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and public holidays.

Benefits:
• Language Allowance: RM400/month for candidates fluent in Chinese, English & Bahasa Malaysia.
• Competitive salary and performance-based incentives & bonus.
• Opportunities for professional development and career advancement.
• Employee discounts on hotel/Airbnb stays.
• Health and wellness benefits.
• Friendly and collaborative work environment.
• Medical claim.
• Car subsidy.
• Parental allowance.
• Dental insurance.
• Professional development.
• Vision insurance.