Banking, Contact Centre Executive (Immediate Hiring)

Position: Contact Centre Executive (Banking)

Company: Banking & Finance

Working Location: Masjid Jamek, Kuala Lumpur

Working Hours:

Shifts Arrangement
1) 8 hours of working (exclusive 1 hour lunch break)
2) Shift on rotational basis
Shift schedule:
 7AM to 4PM
 9AM to 6PM
 1PM – 10PM
 10PM – 7AM
3) Working days: 5 days/ week
4) Off days: 2 days/ week

Salary: up to RM 2,800 (Basic salary + Allowance)

Qualifications:

Minimum Diploma/Degree in any related field

Experience in contact centre environment would be advantage.

Pleasant personality, good communication skills and interpersonal skills and courteous

Must be a team player, customer focus and result driven.

Job Purpose:

Answering and responding to inbound calls for services, enquiries according to specified Practice and Procedure.

To escalate and create service request on enquiries that are non-first call resolution.

To ensure timely submission of reports.