Barista Cafe Mesra PETRONAS @ KLIA 1

JOB PURPOSE

As a Barista, you are responsible for serving customers in a friendly, timely, and efficient manner to deliver an excellent customer experience.

A Barista will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards.

PRINCIPAL ACCOUNTABILITIES

Prepare or serve hot or cold beverages, according to customer’s order.

Serve prepared foods which is inclusive of but not limited to pastries, ice cream, desserts.

Operate till drawers or cash registers and issue receipt to customers.

Manage multi payments platform and process returns or refunds when necessary.

Assist in stock arrangement and product merchandising.

Ensure counter area is clean and perform dish and utensils cleaning.

Manage customers in a friendly, timely, and efficient manner.

Ensure knowledge of F&B menu which is inclusive of product, promotion, and pricing.

Ensure menu offerings are ready and well prepared.

Follow correct reporting procedures if faced with issues or customer complaint.

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner.

Practice grooming standards including uniform dress code, cleanliness, and personal hygiene.

To assist and adhere to the cash management procedures set by the company.

KEY SKILLS / EXPERIENCE

Education & Experience:

Minimum education qualification: SPM

1-2 years related experience preferably in F&B preparation and customer service.

Knowledge in Food Hygiene Regulations is added advantage.

Connecting & engaging with customers.

Maintain a clean & organize environment.

Upselling on food, beverage & merchandise

Provide quality beverage & food products.

Flexibility to respond to a range of different work situations.

Ability to work on your own or in teams.