Branch Manager (Scalp & Hair)

Job Responsibilities:

-Serve as a trusted advisor by conducting professional consultations to understand customers’ scalp and hair needs, recommending suitable treatments and products.

-Deliver excellent customer service and create a positive, memorable client experience.

-Work closely with the store team and supervisors to achieve overall sales and service goals.

-Educate customers on treatment plans, product usage, and aftercare to build lasting relationships.

-Maintain a clean, hygienic, and professional consultation and treatment environment.

-Comply with company standards for health, safety, and service quality.

-Support daily store operations and assist with ad hoc tasks as assigned by Management.

-Coordinate staff rosters, appointment bookings, and treatment schedules to optimize efficiency and client satisfaction.

-Monitor treatment stock levels, ensuring proper inventory management.

-Prepare and submit timely reports on retail performance, staff matters, and operational updates.

-Communicate effectively in English, Bahasa Malaysia, and Mandarin to serve a diverse customer base.

Job Requirements:

-Minimum 3 years of experience in the Hair Scalp, Aesthetic, Beauty, or Personal Care industry (Comprehensive training will be provided).

-Service-oriented, self-motivated, and driven to achieve sales targets.

- Strong leadership and people management skills, with the ability to coach, motivate, and lead a team effectively.

- Able to work independently and manage time efficiently.

-Willing to work on retail hours, weekends, and Public Holidays.