Business Analyst / Technical Writer

Responsibilities

Support requirement workshops across multiple user groups or departments.
Capture detailed notes, decisions, and requirement points during meetings.
Prepare structured documentation including BRS, SRS, SDS and functional descriptions.
Document workflows, use cases, data mapping, and system interactions.
Assist in modelling processes involving data collection, validation, automation, or reporting.
Create diagrams (flowcharts, process maps) for review by stakeholders.
Ensure documentation quality, consistency, clarity, and compliance with templates.
Organise documentation folders, revision logs, and update cycles.
Liaise with technical teams to ensure documentation aligns with system logic.
Requirements

2-5 years of experience in BA or Technical Writing roles.
Strong writing, documentation, and summarisation skills.
Experience documenting data-driven systems, analytics/reporting modules, or multi-module applications preferred.
Experience in government or public-sector projects is an advantage.
Basic knowledge of workflows, system behaviour, and requirement structures.
Degree in IT/Business IT/Communications or related field.