Business Development (mandarin speaker)

Job Summary:
The Business Relationship Executive is responsible for developing and maintaining strong
relationships with clients, partners, and stakeholders. This role focuses on identifying new
business opportunities, enhancing client satisfaction, and supporting the company’s growth
through strategic partnerships and effective account management.

Key Responsibilities:
1. Client Relationship Management
- Build and maintain strong, trust-based relationships with clients and business
partners.
- Serve as the main point of contact for customer inquiries, support, and account
management.
- Ensure high levels of customer satisfaction and long-term client retention.

2. Business Development
- Identify potential business opportunities and actively approach new clients.
- Promote the company’s products and services to expand the client base.
- Conduct phone calls, meetings, and follow-ups with potential and existing clients.

3. Account Management
- Manage and monitor client accounts to ensure smooth communication and service delivery.
- Follow up on client requests and resolve issues promptly and professionally.
- Maintain accurate records of client interactions and business activities.

4. Strategic Negotiation & Collaboration
- Negotiate pricing, service terms, and agreements to establish mutually beneficial
partnerships.
- Work closely with internal teams including marketing, operations, and support to provide tailored solutions for clients.

5. Market & Industry Awareness
- Conduct market research and stay informed on industry trends and competitor activities.
- Provide insights that help improve business strategies and service offerings.

6. Operations Support
- Stationed at the Safety Deposit Center designated by the Company.
- Attend to customers and merchants visiting the Safety Deposit Box Center.
- Present, test, and securely store gold ordered by customers or merchants.

7. Reporting & Performance
- Prepare proposals, reports, and presentations when required.
- Track performance and contribute towards achieving sales targets and KPIs.

Requirements:
1. At least 1 year of experience in business development, sales, account management, or client relationship roles.
2. Strong communication, negotiation, and interpersonal skills.
3. Ability to build and maintain professional relationships with clients.
4. Good problem-solving and organizational skills.
5. Well-groomed and professional appearance.
6. Positive attitude and willingness to learn.
Training will be provided by the Company