Cafe Crew

Your role as the Cafe Crew shall encompass the following core responsibilities where you will be reporting directly to the Cafe Manager and any assigned Manager-On-Duty. You are tasked to provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvellous time; they will want to return again and again.

JOB RESPONSIBILITIES
-Maintains regular and consistently good attendance and punctuality.

-Welcomes and greets guests. Makes all our guests feel comfortable and let them know you’re there to personally take care of them.

-Informs guests of specials and menu changes.

-Makes recommendations you genuinely feel your guests will enjoy.

-Answers questions about our food, beverages and other restaurant functions and services.

-Takes food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

-Delivers food and beverages from kitchen and bar to guests in a timely matter.

-Delivers great customers service to all customers by acting with a customer comes first attitude and connecting with the customers. Discovers and responds to customer needs.

-Performs side work at the start and end of each shift as required by service station assignment.

-Maintains clean service areas.

-Monitors and observes guests dining experience. Ensures guests are satisfied with the food, service and environment. Respond promptly and courteously to any requests.

-Prepares final bill, presents check to guest, accepts payment, processes credit card charges or prepares change (if applicable).

-Be ready and willing to assist fellow servers as situations arise.

-Bussing, cleaning and resetting tables.

-Thank guests for their visit and invite them to return.

-Assists with new server training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

-Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.