Client Success Manager

Key Responsibilities

Client Engagement & Door Opening (Primary Focus)

Act as the first relationship contact for targeted customers
Engage potential clients through:
Warm calls
Email outreach
LinkedIn engagement
Event networking
Build rapport and trust with decision makers
Secure meetings and introductions for BDMs
Maintain long-term engagement even before active opportunities
Target Account Development

Support account-based marketing (ABM) initiatives
Develop relationship maps within target organizations
Identify key stakeholders:
IT Managers
Heads of Infrastructure
CIO / CTO
Procurement teams
Keep communication active until sales engagement begins
Meeting & Opportunity Support

Coordinate and schedule sales meetings for BDMs
Prepare meeting background notes and client profiles
Attend selected meetings as relationship support when required
Assist in follow-ups after meetings to maintain engagement momentum
Brand Representation & Client Experience

Represent the company professionally at:
Client meetings
Industry events
Product briefings
Deliver consistent, polished, and courteous communication
Strengthen the companys corporate image and trust positioning
Lead Qualification (Light Commercial Exposure)

Understand customer pain points at a high level
Qualify interest and readiness before passing to sales
Ensure leads meet minimum quality standards before handover
No quota-carrying sales closure responsibility
CRM & Reporting

Update CRM with:
Contact information
Meeting status
Engagement history
Target account notes
Track engagement progress for each target customer
Provide weekly activity and meeting reports
Key Performance Indicators (KPIs)

Number of qualified meetings arranged
Target account engagement rate
New decision-maker contacts created
Meeting-to-opportunity conversion rate
Quality of leads passed to BDM team
Professional feedback from clients
Requirements & Qualifications

Experience

2–5 years experience in:
Client engagement
Relationship management
Corporate servicing
Business coordination
Experience in IT, telecom, cloud, or enterprise solutions is an advantage
Preferred Attributes

Professional appearance and confident personality
Excellent spoken and written communication skills
Strong interpersonal and people skills
Comfortable engaging senior stakeholders
Organized, disciplined, and well-spoken
Enjoys relationship building more than hard selling
Education

Diploma or Degree in:
Business
Communications
Public Relations
Marketing
Hospitality or related fields
What Success Looks Like

Within the first 6 months, the Client Success Manager will:

Open doors to targeted enterprise customers
Establish trusted communication lines with decision makers
Consistently generate qualified meetings for BDMs
Improve brand recall and relationship depth
Become a preferred contact person for customer engagement