Customer Care Agent

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers.

Job Responsibilities:

-Initiate outgoing calls to prospective or existing customers for purposes such as sales, membership renewals, and appointment scheduling.

-Handle customer inquiries via multiple channels, including incoming calls, emails, and live chat, ensuring they are answered or routed to the appropriate support channels.

-Process customer applications and requests efficiently and accurately.

-Provide clear and accurate advice to customers by explaining procedures and offering relevant information.

-Managed customer feedback and complaints professionally, adhering to company guidelines and maintaining excellent call etiquette.

-Address and resolve customer escalations by tracking, escalating, and ensuring timely resolutions when required.

-Maintain accurate and thorough records of all interactions and transactions.

-Demonstrate strong attention to detail and a meticulous approach to tasks.

-Perform additional ad-hoc duties as assigned by the management team.



Job Requirements:

-Degree / Diploma holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

-Inbound, Outbound, and Live Chat agents are welcome to apply.

-Previous experience in any call center with at least 1 year experience

-Strong phone and verbal communication skills along with active listening.

-Customer focus and adaptability to different personality types.