Customer Care Consultant - Inbound

Job Responsibilities:

Good Communication Skills: Language proficiency in both English and Bahasa Malaysia.

Interpersonal Skills: Strong ability to engage and communicate effectively with customers.

Customer Service Skills: A solid foundation in providing excellent customer care.

Experience: A minimum of 1 year working in a Contact Center environment.

Sales Capability: Ability and willingness to up-sell and cross-sell during inbound calls (e.g. promoting Telco Home Fibre, upgrading mobile plans).

Digital Literacy: Basic knowledge of digital tools and platforms (App, WhatsApp, ChatBOT platforms, etc)

Technical Support Skills: Basic troubleshooting and technical support knowledge would be an advantage.

Requirements:

Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.

Required language (s): English & Bahasa Malaysia, and preferably Mandarin. (Mandarin would be a bonus)

Candidates have full working rights for Malaysia.

Excellent verbal/written communication skills in both English and Malay languages.

Ability to communicate results to management and in a fast paced environment.

Able to start work immediately.