Customer Care Executive (Junior)

Key Responsibilities:
1. Customer Communication
-Manage inbound calls, WhatsApp, social media, and email enquiries.
-Provide accurate service information and policy clarification.
-Ensure timely response to customer queries.

2. Complaint Handling
-Handle simple complaints with structured guidance.
-Apply basic de-escalation techniques.
-Escalate high-risk or sensitive cases to Senior CC or Manager.
-Document all cases accurately in CRM.

3. Google Review Management
-Respond to standard Google Reviews using approved templates.
-Flag negative or complex reviews for escalation.

Requirements:
-Minimum SPM or equivalent; Diploma in Business or Customer Service is an advantage.
-0–2 years in customer service or retail environment preferred.
-Able to handle basic conflict resolution, multitask effectively, and maintain organized and accurate documentation.
-Proficient in English, Mandarin, and Malay.