Customer Executive (Interior Design & Build) - Mont Kiara

Responsibilities

Lead Qualification & Follow-Up
-Review and verify incoming leads from marketing channels, including social media, Google, and other platforms, to determine if they meet the company’s qualification criteria.
-Contact potential clients to gather additional information, assess their needs, and ensure they are assigned to the appropriate sales team.
-Maintain an organized database of leads, updating their status based on engagement, while monitoring and analysing lead quality, response time, and service levels.

Client Engagement & Appointment Management
-Schedule and confirm appointments while effectively introducing and presenting the company’s background, services, and value proposition.
-Meet with clients alongside designers to ensure a smooth sales process and enhance customer confidence.
-Keep track of all client appointments, ensuring follow-ups are conducted within the expected timeline.
-Oversee customer satisfaction and journey touchpoints to ensure a seamless experience.

Sales Follow-Up & Pipeline Management
-Continuously follow up with potential clients after appointments to nurture relationships.
-Track and manage client engagement timelines to ensure timely responses and decision-making.
-Address client concerns or objections to facilitate conversions.

Sales Performance Tracking & Target Review
-Monitor and analyze key sales metrics, including appointment rates, follow-up effectiveness, and conversion rates.
-Maintain records of all interactions and progress with clients in the CRM system.
-Conduct regular reviews of the sales team’s performance, ensuring targets are met and providing guidance for improvement.