Customer Experience Executive (CX)

What You’ll Be Doing
Engage & Convert Customers
-Respond to customer inquiries through calls and chats
-Understand their needs and recommend suitable services or products
-Turn inquiries into confirmed appointments and sales

Deliver Professional Consultations
-Guide new and returning customers through service consultations
-Provide helpful advice, solutions, and recommendations
-Ensure every customer enjoys a smooth and pleasant experience

Manage Appointments & Support Operations
-Handle bookings, rescheduling, and general inquiries
-Keep daily records of appointments and sales updated
-Prepare invoices (complimentary & paid) accurately
-Assist with event and partnership leads
-Follow up and convert event inquiries into customers

Handle Customer Concerns with Care
-Listen, understand, and resolve customer issues professionally
-De-escalate concerns and escalate complex cases when needed

Who We’re Looking For
-Have at least SPM or Diploma qualification.
-Prior experience in customer service, CRM, or sales (retail or service industry preferred).
-Fluent in English, and Malay
-Comfortable handling calls and chats at the same time
-Organized, detail-oriented, and good with systems
-Friendly, confident, and enjoys talking to people