Customer Program Specialist II

Role Summary:

UCT is looking for a talented Customer Program Specialist II to join us in Malaysia! This role is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Duties and Responsibilities:

General:
Follows documented order management and commercial procedures
Communications:
Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives
Occasional phone calls/emails with customer to provide order and commercial status
Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
Order Management:
OTD to site commit date >/= 98%
OTD to Customer need date >/= 85%
Obtains missing order information from Customers
Assists CPM 2/3/4 with order date management research
Ensure on time shipments & reconcile with Customer weekly
Escalate material/labor shortages to meet site commit dates
May attend production meetings
Owns all order management deliverables to meet OTD to commit & need by date goals
Resolves production scheduling & shipping blocks in the ERP or escalations
Escalate material/capacity planning information internally to align site commit to Customer need dates
Ensures sales order Customer need date changes are managed to protect within the “frozen window”
Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule
Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2
Commercial:
Escalate to Supervisor any Customer blocks to accepting pricing change
Owns all effective communications and closures to the commercial responsibilities listed on CPM 1
Prepares quotes for review and approval and submits to customers
Resolves invoicing problems with the Customer & UCT Finance
Negotiate pricing changes as required by business process
May be asked to produce revenue forecast for a product line and/or site
Obtains missing quote information (drawings, specs., other) from Customers
Assists CPM 2/3/4 quote pricing research
Monitors request for quotes and responses within 14 calendar goal
Prepares quotes for CPM Peer review or global review and approval
May submit monetary Customer claims for fees per CPM 2/3/4 authorization
Inventory Management
Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly
Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities
Knowledge, Skills and Abilities:

Must be organized and data/fact driven. Present business cases using data.
Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
Attention to detail and exceptional organization and follow up skills.
Good communication skills and ability to interact with internal and external customers.
Strong influence-management, negotiation, leadership and assertiveness skills.
Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
Educational/Certification Requirement:

Bachelor’s Degree or equivalent in technical, business, or financial discipline.
Successful completion of a negotiation certification course desired.
Experience Requirement:

Work Experience:

3-5 years’ experience in a semiconductor or similar industry.
Physical Demands and Working Conditions:

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in office environment.
Physical Demands :

Ability to kneel, reach, walk, push, pull and grasp.
Ability to lift up to 25 lbs.
Ability to move arms, hands and fingers.
Ability to sit for sustained periods of time.
Required to wear personal protective equipment.
Ability to talk on phone and use computer for extended periods of time may be required.
Environmental Exposure:

Required to wear personal protective equipment where applicable.
Subject to frequent interruptions.
Ability to talk on phone and use computer for extended periods of time may be required.
May involve exposure to moderate noise levels from printers, faxes, computers etc.
Overnight Travel:

Level 2 and above work may require out of town travel, depending upon assignment, training and meetings (10%).