Customer Service

Job Responsibilities:
* Understand customer enquiries and respond via applicable channels: calls, email, chat etc
* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
* Manage customer escalations and ensure that these are answered, tracked, and escalated as required
* Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
* Provide a high level of professionalism and competent customer service
* Able to communicate effectively with customers in a friendly and polite manner by following to processes.

Job Requirement:
💰 Attractive Salary RM4000 - RM4500
🎁 Fixed Allowance
📊 KPI Allowance
🌙 Shift Allowance
🔄 Able to work Rotational Shift (24/7)
🎓 Minimum SPM
☎️ Preferred with Customer Service Experience
📚 Diploma / Degree Fresh Graduates are welcome to apply
🗣️ Candidates fluent in Mandarin preferred as the role requires dealing with Mandarin-speaking clients