CUSTOMER SERVICE ASSISTANT (CALL CENTRE)

JOB DESCRIPTION

Handle incoming patient and customer calls courteously and professionally

Provide accurate information about hospital services, doctors, and appointments

Schedule, reschedule, and cancel patient appointments

Address inquiries, complaints, and feedback effectively

Maintain accurate records and update patient information

Escalate urgent or complex issues to the appropriate department

Ensure confidentiality and adhere to hospital policies and procedures

Any other duties that may be assigned from time to time by the management.



REQUIREMENT

SPM / Diploma in Hospitality, Healthcare Management, Business Administration, or related field.

Minimum 1–2 years of experience in customer service or call centre environment.

Experience in healthcare / hospital / clinic setting is an advantage.

Excellent interpersonal and communication skills

Ability to handle patient inquiries professionally and empathetically

Team player with a positive attitude

High level of confidentiality and professionalism