Customer Service Cum Forwarding Executive - Nusa Bestari

-Manage and oversee import, export, and cross-border shipments to ensure timely delivery.
-Prepare and process Singapore customs forms and permits, including TradeNet, GST, Certificate of Origin (CO), and other regulatory documents.
-Ensure full compliance with Singapore and Malaysia customs regulations, including duty and tax requirements.
-Coordinate with freight forwarders, transporters, and warehouse teams to ensure smooth logistics operations.
-Monitor and track shipments, promptly resolving any delays or operational issues.
-Plan, schedule, and arrange lorry shipments for cross-border deliveries between Malaysia and Singapore.
-Coordinate with transport operators, drivers, and warehouse teams to ensure smooth loading, transit, and unloading processes.
-Monitor lorry movements, update customers on shipment status, and troubleshoot delivery delays when necessary.
-Optimize transport routes and costs while ensuring timely and safe deliveries tf
-Serve as the primary point of contact for customers regarding shipment status, delivery schedules, and inquiries.
-Handle customer concerns and provide effective solutions to enhance customer satisfaction.
-Maintain and update shipment records, invoices, and customer databases accurately.
-Work closely with internal teams, including operations and finance, to ensure seamless order fulfillment.
-Prepare and verify all shipping documents, invoices, and packing lists to meet customs requirements.
-Ensure proper documentation for permits, duty exemptions, and regulatory approvals related to cross-border trade.
-Stay updated on changes in Singapore customs regulations and trade compliance policies.

Requirement
1. Minimum 2-3 years experience
2.Excellent communication and interpersonal skills, with the ability to establish strong relationships with customers.
3.Ability to remain composed, efficient, and professional in fast-paced or high-pressure situations.
4.Demonstrates empathy and a customer-focused approach, with the ability to effectively prioritize customer needs.
5.Strong problem-solving skills, coupled with a proactive attitude and willingness to learn and adapt to new systems and processes.