Customer Service Engineer - KL, Malaysia

Main Responsibilities

Collaborate with the Customer Service Representative to timely resolve client's security system issues

Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training

Create detailed system diagrams using AutoCAD software

Build strong partnerships with clients while continuously striving to enhance customer satisfaction

Maintain the support & maintenance contract renewal

Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region

Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements

Thoroughly follow up on all open technical issues until the problems are fully resolved

Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

Minimum Diploma in Electronic, Computer, Automatization Engineering.

Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus

Basic IT knowledge in hardware, network and database

Ability to work under pressure

Strong analytical skill and problem-solving ability

Strong self learning ability, work independently

Customer-orientation

Excellent communication and interpersonal skill

Comfortable to work night jobs when required