Customer Service Executive

Arrange booking and shipping space according to the customer‘s cargo ready date or the targeted shipment date

Handling and preparing the full set of shipping documents and ensuring compliance with import and export regulations.

Ensure accuracy, completeness, and timely verification of shipping documents required for import/export and prepare per Customer's requirements, including Bill of Lading.

Verifying the creditor's bill and preparing payment according to job costing so Finance department can process payment.

Create and ensure accurate and on-time billing to customers promptly.

Import notice of arrival/vendor invoice/billing to customer

Pre-alert submission to the respective agent immediately after the vessel's sailing.

Ensure shipping documents are received before shipment arrives at the destination.

Liaise effectively with shipping lines, freight forwarders, customs brokers, and other stakeholders to ensure smooth and efficient cargo movement.

Monitor shipment activities for timely delivery.

Liaise effectively with shipping lines, freight forwarders, customs brokers, and other stakeholders to ensure smooth and efficient cargo movement.

Arrange trucking and monitor the custom clearance status if necessary.

Ensure timely invoicing of shipments and closure of job files within the specified timeline.

Coordinate with local and overseas offices/agents on shipment issues.