Customer Service Executive

What you'll be doing
-Handling inbound customer inquiries and requests via phone, email, live chat and social media channels
-Providing timely and accurate information to customers, addressing their concerns, and resolving issues efficiently
-Maintaining a positive and professional demeanour at all times, ensuring a seamless customer experience
-Documenting customer interactions and updates in our CRM system
-Escalating complex or unresolved issues to the appropriate team members as needed
-Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for
-At least 1 year of experience in a customer service or call centre role
-Excellent communication and interpersonal skills, with the ability to build rapport and empathise with customers
-Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
-Proficiency in spoken and written English, with the ability to communicate clearly and concisely
-Familiarity with CRM systems and customer service best practices
-A positive, friendly, and customer-centric attitude