Customer Service Executive

What you'll be doing

Handling inbound customer inquiries and requests via phone, email, live chat and social media channels

Providing timely and accurate information to customers, addressing their concerns, and resolving issues efficiently

Maintaining a positive and professional demeanour at all times, ensuring a seamless customer experience

Documenting customer interactions and updates in our CRM system

Escalating complex or unresolved issues to the appropriate team members as needed

Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

At least 1 year of experience in a customer service or call centre role

Excellent communication and interpersonal skills, with the ability to build rapport and empathise with customers

Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries

Proficiency in spoken and written English and Bahasa Malaysia, with the ability to communicate clearly and concisely

Familiarity with CRM systems and customer service best practices

A positive, friendly, and customer-centric attitude

What we offer

At Brandt Business Services, we are committed to providing our employees with a supportive and nurturing work environment. In addition to a competitive salary, we offer a range of benefits, including:

Opportunities for career development and advancement

Flexible work arrangements to support work-life balance

Team-building activities and social events

A collaborative and inclusive company culture