Customer Service Executive (English/ Malay)

RESPONSIBILITIES:
• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
• Conducting basic probing to determine the next action for any software related to enquiries

REQUIREMENTS:
• Excellent English & Malay verbal communication skills
• Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
• Must be willing to work on rotational shifts
• Must be willing to work in Ara Damansara

BENEFITS:
• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Nice Working Environment
• Free Shuttle Van Provided from LRT Ara Damansara
• Fun Filled Environment with Events and Activities/ Team Outing

CAREER GROWTH & TRAINNING PROGRAMS:
• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
• iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.
• English Training – The company provides English trainings to employees who would like to improve their communication & business writing skills.
• IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.