Customer Service Executive | Fresh Grad

Position Overview:
As a Customer Service Executive, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a smooth service experience while meeting performance KPIs. You will work closely with internal teams to support system-related matters, assist with basic troubleshooting, and maintain accurate documentation. We are looking for adaptable and solution-oriented individuals with strong communication skills and the ability to learn quickly in a fast-paced environment



Company Benefits & Coverage:
13 month salary (AWS)

Shift Allowances

Annual Leaves

Medical claims

Office located nearby to LRT

Season parking pass/Transport Allowance

Quarterly attendance allowance

Birthday Leave/Allowance


Key Responsibilities:
Deliver prompt and professional customer service via phone, chat, or email

Handle customer inquiries, feedback, and complaints effectively

Troubleshoot basic IT-related issues and escalate when necessary

Assist with system testing, issue tracking, and problem consolidation

Maintain accurate system records and documentation

Provide product information and support bidding-related processes

Identify opportunities to improve workflows and enhance customer experience

Meet monthly KPIs and adhere strictly to SOPs and company guidelines

Support team members during manpower shortages when required



Requirements:
Minimum STPM, Foundation, Diploma or Degree in any field.

Experience in customer service or support roles is preferred (IT background is a bonus but not mandatory)

Strong problem-solving skills and ability to think critically

Good communication skills in English and Mandarin (role requires interaction with Mandarin-speaking clients)

Able to work shifts (7am to 4pm/11am to 8pm/2pm to 11pm), no midnight shift

Able to type in Mandarin (laptop) (50W in 1 minute)

Fresh graduates with strong learning ability and a positive attitude are encouraged to apply