Customer Service Executive

Key Responsibilities:
· Handle end-to-end customer inquiries, service requests, and follow-ups related to sea, air, and land freight operations.
· Coordinate with internal teams (Operations, Sales, and Finance) to ensure timely and accurate delivery of services.
· Monitor shipment progress and provide clients with timely updates.
· Resolve customer complaints and operational issues promptly, escalating when necessary.
· Maintain accurate records of customer interactions, shipments, and operational documents.
· Support the Operations Manager in implementing process improvements and service standards.

Requirements:
· Minimum 2 years of working experience in logistics/freight forwarding or related operations, fresh graduates are welcome to apply too.
· Knowledge of freight forwarding processes, documentation, and shipment tracking.
· Strong communication and interpersonal skills; ability to liaise with clients and internal teams effectively.
· Detail-oriented, organized, and capable of handling multiple tasks simultaneously.
· Proficient in English; knowledge of Chinese is a plus.
· Customer-focused with a problem-solving mindset.