Customer Service Executive (Mandarin+ English)

About the role As a Customer Service Executive, you will:
• Handle inbound customer enquiries via phone and email in Mandarin and English.
• Resolve customer issues with professionalism, empathy and a focus on f irst-time resolution.
• Accurately document interactions and follow standard operating procedures.
• Identify opportunities to improve the customer experience and escalate feedback where needed.
• Work closely with your team leader and teammates to achieve individual and team KPIs.
• Represent our clients’ brands with confidence, integrity and a strong service mindset. About you We’re looking for people who are passionate about customer experience – no prior call centre experience required.

You’ll be a great fit if you:
• Are fluent in spoken and written Mandarin and English.
• Hold SPM, Diploma or Degree in any field (we value attitude over experience). • Are positive, resilient and comfortable in a fast-paced contact centre / BPO environment.
• Are able to work on-site in KL Sentral and on rotating shifts (including weekends/public holidays where required). Fresh graduates and retirees are strongly encouraged to apply – full training will be provided.