Customer Service Executive (Prefer Mandarin Speaker)

Requirements

1–3 years of working experience in a customer service-related field.
Experience in customer service or training/education industry preferred.
Familiar with online learning platforms and automation tools.
Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write) to handle documents and communication when needed.
Detail-oriented, capable of handling large volumes of data and documents independently.
Strong organizational skills and execution ability.
Minimum SPM qualification (Diploma/Degree preferred).
Proficient in Excel & Google Sheets.
Familiar with social media and online customer service tools.
Strong customer service mindset with resilience under pressure.
Responsibilities

Manage online course system, including replays, learning resources, and student support.
Handle course administration: attendance lists, industry data, sign-in forms, feedback collection, and documentation.
Set up and maintain automation workflows: tagging, landing pages, payment pages, registration forms.
Consolidate and analyze course-related data, prepare reports for management decisions.
Support online classes: publish notifications, assist students to enter Zoom, track attendance & conversion rates.
Provide course support: prepare checklists & materials, manage attendance, collect NDA & feedback, create & send DISC assessment links.
Follow up offline course RSVP: contact customers via phone/WhatsApp to confirm attendance and track responses.
Benefits

Public transport accessible.
Performance bonus.
Annual company trips.
Team building.
EPF, SOCSO.