CUSTOMER SERVICE EXECUTIVE

Responsibilities:

A) Procurement
-Identify, evaluate, and onboard reliable freight forwarding vendors, carriers, and logistics service providers
-Secure competitive pricing for freight, customs clearance, warehousing, and other logistics services.
-Analyze freight costs, surcharges, and market trends to minimize expenses.
-Liaise with internal teams to align procurement with business needs.

B) Operation
-Handle daily operations for shipment including documentation.
-To Correspondence with shipper/consignee & agent for new shipment
-Monitor closely the progress of work orders from place booking to release booking and keep the customers informed regularly.
-Communicate with the shipper for sailing schedule, booking confirmation, and other related documents.
-Communicate with the agent for container arrangement and custom documents.
-Communicate with overseas agents for pre-alert and other requirements.
-Attentive to the details of booking and make sure all requests are responded to timely for meet the requirements of customers.
-Prepare all necessary shipping documents such as bill of lading (BL), shipping instruction (SI) and submit before closing without any delay.
-To ensure all invoice and payment are issue accordingly and upload all the documents to Link Hub for well record purpose.
-Process shipments by the SOP and strictly following company procedure.
-Perform any ad-hoc duties as assigned or required from time to time.

Requirements:
-Candidate must possess at least a Diploma in any field (preferably in Logistic/Supply Chain Management).
-At least 2 to 3 Year(s) of working experience in the related field is required.
-Good communication skills and proficient in both written and spoken English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
-Required skills: Planning & Coordination Skill, Negotiation Skill, Customer Service and Relation Management.