Customer Service Executive

What you'll be doing

Responding to customer inquiries and resolving issues in a timely and professional manner through live chat (Shopee/Lazada/Tiktok/Website)

Receiving calls from company Hotline and solve customer's enquiries

Providing accurate and up-to-date information to customers about our products and services

Identifying and escalating any complex or sensitive customer concerns to the appropriate team members

Maintaining detailed records of customer interactions and transactions

Contributing to the continuous improvement of our customer service processes and procedures

Adhering to established service level agreements and key performance indicators

What we're looking for

1-2 years of experience in customer service live chat especially in E-Commerce Platforms.

Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs

Strong problem-solving and decision-making skills, with a focus on delivering exceptional customer service

Proficiency in English and Bahasa Malaysia, both written and verbal

Familiarity with customer relationship management (CRM) software and data entry

A team player with a positive attitude and the ability to work in a fast-paced environment

Willing to work on shifts, including weekends and public holidays.