CUSTOMER SERVICE

Attend to all walk-in, online, and WhatsApp customer inquiries professionally and promptly

Provide detailed product consultation on wigs (style, color, fitting, maintenance, etc.)

Follow up with customers before and after purchase to ensure satisfaction

Build strong relationships with customers and maintain long-term engagement

Handle complaints, feedback, and after-sales service efficiently

Assist customers with appointment scheduling and coordination

Maintain accurate customer records and update CRM system

Support sales team in achieving monthly targets