Customer Service

Job Summary
We are looking for a responsible and customer-oriented Customer Service Assistant to support our daily customer service operations. The successful candidate will handle customer enquiries, process orders, coordinate deliveries, and work closely with the Sales, Warehouse, and other relevant departments to ensure smooth order fulfilment and customer satisfaction.

Key Responsibilities
1. Handle customer enquiries, requests, and complaints via phone, WhatsApp, email, and other communication channels.
2. Process customer orders, prepare sales orders, and ensure accurate order information.
3. Coordinate with the Sales and Warehouse teams regarding stock availability, order status, and delivery arrangements.
4. Follow up on outstanding orders, delivery schedules, and customer requests.
5. Maintain accurate customer information, order records, and related documentation.
6. Provide timely updates to customers regarding product availability, pricing, and delivery status.
7. Assist in resolving customer issues professionally and escalate complex matters when necessary.
8. Perform general administrative duties and other tasks assigned by the superior.

Job Requirements
1. Minimum SPM or equivalent qualification; a Diploma in Business Administration or a related field is an advantage.
2. Proficient in Mandarin, Bahasa Malaysia and English.
3. Good communication, interpersonal, and problem-solving skills.
4. Basic computer skills, including Microsoft Excel, Word, and email.
5. Detail-oriented, organized, and able to manage multiple tasks.
6. Responsible, proactive, and able to work independently as well as in a team.
7. Experience in customer service, order processing, or the food industry is an advantage.