Customer Service (Live-Chat)

Qualifications & experience：
-Previous experience in a customer service role, preferably in the gaming industry.
-Excellent writing and verbal communication skills in English.
-Strong problem-solving skills and the ability to think critically in a fast-paced environment.
-Empathy and patience when dealing with player concerns or frustrations.
-Basic technical knowledge and proficiency in using customer support tools and software.
-Ability to work independently and collaboratively as part of a team.
-Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
-Passion for gaming and an understanding of online gaming culture and trends.

Tasks & responsibilities：
-Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
-Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
-Provide guidance and support to players on game rules, strategies, and promotions.
-Document and track player interactions and issues using our designated customer support tool.
-Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
-Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
-Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
-Contribute to developing and improving customer support processes and resources.

Benefits：
-Training allowance
-Night-shift allowance
-A comprehensive social insurance and housing provident fund system ensures comprehensive coverage and support for individuals and families.
-Annual leave, public holidays, and an extensive array of comprehensive benefits.