Customer Service Officer（(shift from 1:30am-9:30am, 中英双语客服)

Job Responsibility:

Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;

Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;

Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;

Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;

Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;

Analyze and summarize the work process and suggestions made by users, and provide timely feedback;

Cooperate across departments, actively cooperate with assistance and solve problems;

Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.

Any other matters as requested by the department manager

Working Hours & Mode:
Fixed working hours (1:30 AM – 9:30 AM)

Fully remote / work-from-home (WFH) arrangement

5 working days per week, with 2 days off

Qualification:

Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;

Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;

Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;

Have high enthusiasm for sales work and customer service fields;

Have fluent English & Chinese communication skills to liaise with stakeholders.

Welfare:

13 months bonus

Allowance and commission

Medical benefits

Annual leave

EPF and SOCSO

Afternoon tea and snacks

Friendly working culture

Company Background:
Gname.com is a leading technology company specializing in domain name registration, management, and related internet services. Known for its innovative solutions and customer-centric approach, Gname.com is a trusted name in the global domain industry.

For more information about Gname, please visit our official website: https://www.gname.com/