Customer Service - Permanent Night Shift

About the Role

Join the team at SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. as a Customer Service Sales (Trilingual Speaker - English + BM). In this full-time position, you'll be responsible for providing excellent sales, technical support and customer service to our clients. The role is based in Bangsar South, Kuala Lumpur.

What you'll be doing

Bilingual support in English and BM, be able to speak, write and read.
• Excellent verbal and communication skills (B2 English proficiency).
• Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.
• Technical savvy (understands or have used macOS vs. Android, Windows, etc.).
• Basic Microsoft Office (Outlook, Word, Excel) experience required.
• Call center experience preferrable.
• Negotiation skills, able to engage and reach agreements with the clients.
• Schedule availability.
• Restaurant industry familiarity preferrable.

Education:
• Possess minimum Diploma/Advanced Diploma, Bachelor’s Degree or any equivalent certificate in any field; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Both Fresh Graduates and Experienced candidates are encouraged to apply.

Other Information:
1. Time: 9:00 pm to 1:00 pm (8 hours working + 1 hour break). (Permanent night shift)
2. Days: Monday-Sunday, Rotational Basis, including weekend & public holiday; 5 working days and 2 days off.
3. Mode: Work from office - Level 11, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia. (No hybrid).
Office Location: Sutherland Office, Level 1 & 11, Avenue 5, Tower 6, Bangsar South (Touch N Go Building).

What we offer
10 days of annual leave/1 calendar year (on a prorated basis)
14 days of sick leave/1 calendar year (on a prorated basis)
Dental + optics allowance
Career path development
RM50 vending machine per month
Mental health welfare - up to 10 free consultations with counselor
Vacation program - subjected to manager's approval