Customer Service Specialist (Optical Shop)

Monthly Salary : RM 3,500 to 4,000 + 13th Month Bonus Fixed + OT allowance + Performance Bonus (Variable)

5.5 working days.
Monday to Friday : 9am - 5.30pm
Saturday : 9am - 2pm (Every Saturday)
Possibility of Overtime (OT) and Work on public holiday.

Provide efficient and effective day-to-day operations to meet service quality and timely delivery of products to customers

Unpacking orders received from customers record and storing the spectacle and lenses
at the designated area (Pigeonhole)

Priority in handling the incoming frames for QC (quality control) (CCTV) and

Tracing supported with recording system (U8 & PCS)

Process customer orders that are placed related to Cut, Edge & Fit if required

Assisting customer effectively by solving disputes

Contact customers with the edging defect and re-order accordingly

Complete other necessary paperwork and data entry as required

Assist Customer Service Team Lead in assigned and agreed process

Identify areas of improvement and work with team members for proposing, planning and execution

Any other duties as and when assigned

Able to adapt to fast paced working environments



Job Requirements :

Minimum SPM or equivalent qualification

Related professional certification as Opticianary is a plus point

2-3 years of working experience in customer service / support role / administrative roles/ call center personnel

Open to candidate from any industry but PREFABLY from optical retail, optical supplier, vision care industry would be a clear advantage

Able to handle stress and difficult situations, whilst at the same time deliver high efficiency and accuracy

Must be proficient & effectively communicate in English