Customer Service Specialist

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀
• Monthly Remuneration: Up to RM6,000 (Basic Salary + Overtime + Commission）
• Fluent in Mandarin
• Fresh graduate is encourage to apply too
• Off Days: 8 days per month
• Working Hours: Day Shift 10am-10pm, Night Shift 10pm-10am

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆
• Accurately identify customer needs, offer genuine support, and ensure seamless order fulfilment.
• Evaluate daily performance to continuously improve service quality and deliver meaningful value to customers.
• Responsible for collecting customer data, conducting regular customer follow-ups, protecting user rights, and upholding the company's service reputation.
• Stay up to date with the market trends, analyze the root causes of issues with industry context in mind, and drive continuous product improvement and optimization.
• Provide guidance to customers and assist in resolving a variety of inquiries and issues.

𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀
• EPF, SOCSO included
• Min 12 Days Annual Leave per year
• We provide medical coverage, You may claim up to the limit of your position
• Bonus
• Overtime allowance
• Birthday leave
• Additional Benefits