Customer Service & Support Executive

Responsibilities:

1. Order Management & Processing

• Process Gallery, B2B, and manual customer orders accurately and timely.

• Coordinate with Sales/ Customer on order confirmations, discrepancies, amendments, deferments, and cancellations.

2. Shipment & Delivery Coordination

• Prepare and arrange shipments, including FCL shipments to East Malaysia.

• Monitor delivery status to ensure on-time arrival at customer sites.

• Coordinate with factory, warehouse, transporter, and customers on delivery matters.

3. Stock Control & Planning Coordination

• Liaise with Demand Planner on stock availability and arrangement

• Allocate stock and manage outstanding orders based on system requirements.

4. Customer Service & Issue Resolution

• Handle customer inquiries and complaints related to orders, deliveries, and stock matters.

• Maintain professional communication with customers and internal stakeholders.

5. Reporting & Administrative Support

• Prepare weekly and monthly reports.

• Participate weekly and monthly review meetings.

• Perform other duties assigned by Management from time to time.

Requirements:

Minimum high school diploma (Diploma/Degree preferred).

1–2 years of customer service or related experience preferred.

Strong verbal and written communication skills.

Good problem-solving and conflict resolution skills.

Proficient in Microsoft Office and SAP.

Able to multitask and work in a fast-paced environment.