Customer Service

Roles and Responsibilities

Pro-actively manage backlog and liaise with supply chain stakeholders to track and ensure on-time delivery to customer

Process customer return (cancellation, RMA, return stock etc) to the warehouse and vendor

Manage and solve customers‘ feedback (internal & external customers) and queries professionally and on-time

Follow procedures, guidelines, and policies. Keep proper documentations

Work with Finance to re-solve customers’ invoices and payment issues

Job Requirements

Minimum of a Diploma or Bachelors' Degree is needed

Minimum of 2 years or more of experience in a Customer Service Specialist position

Collaborate closely with various individuals from the following departments: Sales, Warehouse, Customer fulfillment team in subsidiary in Singapore, Technical support, CPM, Marketing

Proactively connect and reach out to Customers (external stakeholders) and various internal stakeholders (SICK AG, Subsidiaries) to ensure the quality of service is maintained

Hands on experience and knowledge in utilizing Microsoft Office (E.g. Word, Excel, PowerPoint, SAP, Outlook)

Possess strong verbal and written communication skills required for liaising