Customer Service

Job Overview:
The incumbent is responsible handle the online enquiries from customer with daily customer support and operational task.
Job Responsibilities:
• Provide excellent support experience to customers via Facebook, Instagram or Tiktok.
• Monitor and respond to customers customer inquiry and feedback.
• To provide support and user guidance for Company’s services and products.
• Build sustainable relationships of trust through open and interactive communication.
• Others related duties within your scope that assigned by your immediate superior.

Job Requirements:
• Possess at least a Diploma in Marketing/ Business Administration / Management or any related field.
• At least 1-2 years working experience in Customer Service or Sales.
• Basic computer literacy and familiar with social media such as Facebook and Instagram.
• Excellent communication skills (written and oral).
• Cheerful personality, able to work independently and as a team.
• Able to perform in multi task and easily adapt to fast pace working environment.
• Required language(s): English, Malay, Mandarin (Candidates fluent in Mandarin is preferred).
• Able to commence immediately is an advantage.

Job Benefits:
• Yearly performance bonus.
• Good career prospect.

Others information:
• Laptop and mobile phone will be provided for you to work.
• 5 days' work week (Monday to Friday, 9.00 am - 6.30 pm).
• Work Location: Taman Setia Tropika @ Kempas, JB or Medan Niaga Tasik Damai @ Sungai Besi, KL.