Customer Service

[Responsibilities]
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.

[Working hours]
• Rotational Shift 24/7
• 5 days work, 2 days off per week (8 hours work + 1 hour lunch break per day)
• Work shift will be rotated per every month / quarter (depends on team situation)