Customer Services Executive

Requirements

Positive, patient, and friendly attitude.
Must possess own transport and be willing to travel.
Minimum qualification in Diploma / Bachelor’s Degree or a minimum of 1 year working experience in Customer Service Centre and /or banking industry.
Responsibilities

Respond to customer inquiries regarding their eligibility for bank loans in a timely and professional manner.
Evaluate and analyze customer's financial information and circumstances to determine their eligibility for housing loans.
Clearly explain the process for applying for a housing loan, including any necessary documentation, timelines, and what to expect.
Continuously update knowledge on all housing loan products to provide accurate information to customers.
Ensure all interactions and transactions comply with banking regulations and internal policies.
Provide feedback on common customer issues to management and contribute to the development of strategies to improve customer service.
Benefits

Working hour ( 10am-5pm) Mon – Fri
EPF & SOCSO
Salary Increment
Performance Bonus
Sick Leave
Maternity Leave
Professional Career Development (banking knowledge training programs)
Additional Benefits

Training Provided
Allowance Provided