CUSTOMER SUPPORT & ADMIN EXECUTIVE

We are expanding! Join our dynamic team in the wellness and spa industry where you will play an important role in ensuring the smooth and accurate operations of our marketing team.

What You’ll Do:

Respond promptly and professionally to customer enquiries via WhatsApp, social media platforms, and the company website

Provide accurate product or service information and assist customers with their questions and concerns

Coordinate with internal departments to ensure timely resolution of customer requests and issues

Maintain proper records of customer enquiries, feedback, and follow-up actions

Perform administrative duties including data entry, filing, documentation, and general paperwork

Support day-to-day office operations and ensure records and documents are well organized

Assist with other operational or administrative tasks as required

What We’re Looking For:

Minimum SPM or Diploma in any related field

Good communication skills in English and Mandarin (spoken and written)

Proficient in basic computer applications, including Microsoft Office, email, and internet usage

Prior experience in customer service or administrative roles is an added advantage

Well-organized, detail-oriented, and able to multitask effectively

Positive attitude, strong sense of responsibility, and willingness to learn