Customer Support (Japanese Speaking)

Job Responsibilities
-Service all customers within the assigned territories in order related matters.
-Register orders in the Corporate Business system.
-Send out original invoice by post together with required documents from the customers and copy by e-mail or fax.
-Reply questions from customers related to the orders (e.g. delivery time, certificates, shipping method, etc).
-Act as the contact person for the customer in all order related matters.
-Be responsible for the Letter of Credit handling for customers in the territory with such payment term.
-Issue freight quotes to customers in accordance to established guidelines.
-Issue Performa invoices to customers.
-Follow up on payments and issue payment reminders and statement of account in accordance to established routines.
-Keep track on delinquent customers and delayed orders.
-Register claims into the claim handling system and advise customers for transport of claimed units.
-Reply to customers on line failure claims as far as order handling-related faults are concerned.
-Prepare documentation for onboarding new customers.
-Act as support and back up person to customer support colleagues in other territories within the Asia Pacific Business Unit.
-Perform duties and responsibilities in accordance to organization’s management system requirements from time to time.
-Collaborate with cross-functional departments to track and ensure timely updates on customers’ orders and delivery progress.

Job Requirements
-One (1) year contract role.
-Minimum Diploma Holder in Business Administration or related field.
-Proficiency in the English, Malay and Japanese languages (oral and written) is mandatory.
-Capable of handling Microsoft office package.
-Service-oriented with pleasant inter-personal traits.
-Preferably at least 1 year of experience in relevant role.