Deputy Manager 副店长

Job Responsibilities:

• Be responsible for the daily operation management of the store, ensuring that all tasks are carried out smoothly.
• Lead, supervise and motivate the team, establishing a positive and efficient working environment.
• Ensure that food quality, customer service, environmental hygiene and operational standards comply with the company's requirements.
• Supervise inventory management, ordering, inventory checking and cost control, reducing waste and improving operational efficiency.
• Handle customer complaints and on-site emergencies to ensure that customers receive a high-quality dining experience.
• Be responsible for employee training, work arrangement, performance coaching and team development.
• Supervise the implementation of company SOPs, food safety, hygiene standards and various operational policies.
• Monitor the store's operational performance, analyze problems and formulate improvement plans.
• Maintain good communication with the operation headquarters and various departments to ensure the smooth implementation of all operational plans.
• Assist the store manager in achieving sales targets, operational KPIs and the overall store business goals.

工作职责：

• 负责门店日常营运管理，确保各项工作顺利执行。
• 带领、督导及激励团队，建立积极、高效的工作环境。
• 确保食品品质、顾客服务、环境卫生及营运标准符合公司要求。
• 监督库存管理、订货、盘点及成本控制，减少浪费并提升营运效率。
• 处理顾客投诉及现场突发状况，确保顾客获得优质的用餐体验。
• 负责员工培训、工作安排、绩效辅导及团队发展。
• 监督公司 SOP、食品安全、卫生标准及各项营运政策的执行。
• 监控门店营运表现，分析问题并制定改善方案。
• 与营运总部及各部门保持良好沟通，确保各项营运计划顺利落实。
• 协助店经理达成销售目标、营运 KPI 及门店整体经营目标。