DIETITIAN / NUTRITIONIST – CUSTOMER CARE & COMMUNITY ENGAGEMENT

JOB SCOPE

1. Customer Care & Support
- Handle customer enquiries related to health, nutrition and products, providing accurate, evidence-based information and guidance.
- Assess customers' nutritional needs and provide personalised dietary consultations based on individual conditions.
- Recommend suitable health products according to customers' nutritional needs and preferences.
- Provide ongoing online customer care and ongoing nutritional support across digital platforms.
- Conduct after-sales follow-ups to understand customers' experiences, address enquiries and provide guidance.
Prepare nutrition and customer education materials when required.

2. Community Engagement
- Actively engage with the online wellness community by responding to relevant conversations, comments and enquiries on social media platforms such as Instagram, Threads and other channels.
- Proactively initiate meaningful conversations, share nutrition knowledge and build positive relationships with our online community.
- Support marketing / promotional activities and customer engagement events.

3. Operational tasks
- Perform customer data entry, documentation and record management.
- Provide operational support when required.

REQUIREMENTS

- Bachelor's Degree in Dietetics, Nutrition or a related field.
- Good command of English, Mandarin and Bahasa Malaysia (both spoken and written).
- Strong interpersonal and communication skills.
- Enjoys sharing knowledge, initiating and engaging in conversations, and connecting with people and community.
- Customer-oriented, empathetic and able to build positive relationships with customers and the wider community.
- Positive working attitude, responsible, proactive and able to work independently as well as in a team.
- Fresh graduates are welcome to apply.