E-Commerce Consumer Education Specialist

Key Responsibilities
LIVE Commerce & Sales Performance

Host LIVE commerce sessions (including but not limited to TikTok LIVE) to promote products, campaigns, and brand initiatives

Drive sales conversion, revenue generation, and customer acquisition through LIVE engagement

Engage audiences through product education, Q&A sessions, and interactive content

Collaborate with internal stakeholders to plan and execute LIVE campaigns and content calendars



Content Creation & Digital Engagement

Develop and produce short-form content across digital platforms

Prepare scripts, messaging, and storytelling aligned with brand and regulatory guidelines

Monitor and adapt to platform trends, algorithms, and audience behaviour

Participate in content planning, filming, and coordination with relevant teams



Events & Brand Representation

Participate in roadshows, pharmacy activations, and company events as required

Provide basic product education, wellness consultation, and customer engagement

Represent the Company professionally as a brand ambassador



Training & Stakeholder Engagement

Conduct or support training sessions for internal and external stakeholders

Deliver product knowledge and brand messaging effectively

Assist in the preparation of training materials and educational content



Requirements
Diploma or Bachelor's Degree in Nutrition, Dietetics, Pharmacy, or a related field.

Minimum 1 year of relevant working experience.

Fresh graduates are welcome to apply.

Passionate about health education, social media, and content creation.

Confident in communicating and engaging with audiences, both online and offline.

Good communication skills in Bahasa Malaysia and English.

Experience in TikTok LIVE, content creation, or brand promotion is an added advantage.

Willing to work flexible hours and travel for events when required.

Possess a valid driving license and own transportation will be an added advantage.