E-commerce Customer Experience Executive (Immediate Hiring)

Key Responsibilities:

Oversee customer service across all platforms (e.g. Shopee, online channels, email, and social media), ensuring service standards are consistently met and aligned with brand expectations

Manage and respond to customer enquiries in a timely, professional, and solution-oriented manner

Ensure a seamless end-to-end customer journey, from pre-purchase enquiries to post-sales support

Handle order-related matters including processing, tracking, and issue resolution

Maintain a high level of customer satisfaction through clear and effective communication

Work closely with internal teams (marketing, operations, logistics) to resolve issues efficiently

Monitor customer feedback and identify areas for improvement to enhance overall customer experience

Uphold brand tone, voice, and communication standards across all customer touchpoints

Requirements:

Diploma/Degree in Business, Communications, Marketing, or related field

1–2 years of experience in customer service, preferably in e-commerce, retail, or social media handling

Strong communication and interpersonal skills

Detail-oriented, patient, and able to manage multiple enquiries effectively

Proactive and solutions-driven mindset

Familiarity with e-commerce platforms or CRM tools is an added advantage