E-commerce Executive - Balakong

1. Live Selling & Campaign Coordination
-Coordinate and manage livestream schedules across platforms, ensuring hosts are well-prepared with product selections, voucher setups, and promotional mechanics prior to each session. Monitor live performance, review post-live reports, and identify improvement areas to optimise future sales sessions.
-Stay updated on platform campaign opportunities such as flash sales, bundle deals, and special promotional tools to maximise livestream conversion and visibility.

2. Marketplace & Content Promotion Management
-Manage daily posting schedules for promotional content including short videos, livestream replays, and campaign creatives across e-commerce platforms such as Shopee and Lazada.
-Ensure active participation in platform campaigns and maintain effective use of promotional features to drive traffic and sales performance.

3. Inventory & Product Listing Management
-Monitor stock levels and ensure timely updates for low-stock items. Maintain accurate and synchronised inventory records with the warehouse system.
-Update product listings including titles, pricing, descriptions, images, and SKU visibility to ensure optimal product discoverability and sales readiness.

4. Customer Service & Engagement
-Respond promptly and professionally to customer enquiries before and after sales. Handle complaints, returns, and refund requests efficiently while maintaining a positive customer experience.
-Monitor chat response performance and continuously improve service quality.

5. Review & Rating Management
-Track daily customer reviews and ratings, address negative feedback diplomatically, and escalate critical issues to the relevant internal teams when necessary.

6. Performance Tracking & Reporting
-Monitor key performance indicators such as daily sales, traffic, conversion rates, and cart abandonment trends. Analyse seller centre data to identify performance gaps and recommend improvement strategies.

7. Platform Compliance & Updates
-Stay informed on platform policy changes, new features, and operational updates. Participate in seller training sessions or webinars and ensure full compliance with marketplace guidelines.