E-hailing Customer Service

Requirements:

● Good communication skills in English and Bahasa Malaysia

● Customer focused with a positive attitude

● Comfortable handling phone calls, live chats, and emails

● Basic computer skills

● Able to work in a fast paced environment

● Willing to work rotational shifts, including weekends and public holidays

● Fresh graduates are encouraged to apply

● Able to commit to a 24-hour rotational shift schedule

What You'll Be Doing:

● Handle customer enquiries through phone calls, live chat, and email

● Assist customers by providing accurate information and resolving issues promptly

● Deliver excellent customer service while maintaining high customer satisfaction

● Escalate complex cases when necessary

● Achieve service quality and KPI targets

● Follow company procedures and customer service standards

● Work closely with your team to ensure smooth daily operations

The Company Offers:

● Basic Salary: RM2,100 per month

● Night Shift Allowance: Up to RM300

● KPI Incentive: Up to RM400

● One month of paid training

● EPF & SOCSO

● 12 Days Annual Leave

● 14 Days Medical Leave

● Free shuttle bus at selected pick up locations

● Opportunity to build your career in the customer service and BPO industry