End User Computing & IT Operations Senior Manager (Based in Singapore)

Job Responsibilities

Service Delivery Management

Lead and manage day-to-day IT service operations, ensuring SLAs and KPIs are consistently met.

Act as the primary point of escalation for service-related issues and drive resolution within agreed timelines.

Collaborate with cross-functional teams to align IT services with business objectives.

Monitor service performance metrics and prepare regular reports for senior management.

Central PC Imaging Facility Management

Oversee end-to-end PC imaging processes, ensuring efficiency, accuracy, and compliance with company standards.

Manage imaging schedules to support large-scale deployment and refresh projects.

Implement and maintain standard operating procedures for imaging, testing, and quality assurance.

Inventory & Asset Management

Ensure accurate tracking of all inbound and outbound IT equipment, including laptops, desktops, and peripherals.

Maintain real-time inventory records in accordance with company asset management policies.

Conduct regular audits of IT stock and reconcile discrepancies.

Work closely with procurement, logistics providers, and internal stakeholders to ensure timely availability and distribution of devices.

Leadership & Governance

Manage and mentor a team of IT staff assigned to service delivery and imaging operations.

Establish governance processes to ensure compliance with IT policies, security standards, and audit requirements.

Drive continuous improvement initiatives across service delivery and facility operations.



Essential Qualifications

Degree in Information Systems, Computer Science, or equivalent

5–7 years of IT project management experience (within 2 years)

Knowledge of process improvement methodologies and tools

Understanding of Software Development Lifecycle (SDLC)

Standard office hours are 8AM to 6PM, with the possibility of overseeing a team operating on a shift-based schedule

Proficiency in English, both written and spoken

· Strong logistical mindset with the ability to plan, coordinate, and manage operational workflows effectively

· Solid expertise in inventory and asset management, with a meticulous and process-driven approach

· Advanced proficiency in Microsoft Excel including data analysis, reporting, and complex functions

· Hands-on experience working with CMDB (Configuration Management Database) or similar database tools

· Strong leadership and mentoring abilities

Positive, can-do attitude with strong interpersonal skills

Effective communication, presentation, and negotiation skills

Creative and proactive approach to problem-solving

· ITIL Foundation certification is an advantage; candidates without certification will be expected to obtain it upon joining