Event & Customer Experience Coordinator (Clinic) - Bukit Indah

Key Responsibilities:
-Strengthen the company’s brand image by representing the organization at external events and initiatives that enhance corporate visibility and reputation.
-Plan, coordinate, and execute corporate and marketing events, ensuring seamless organization and impactful experiences that align with the company’s objectives.
-Take ownership of customer relationship management, including building strong rapport with clients, understanding their needs, providing prompt and professional solutions, and ensuring an exceptional service journey from end to end.
-Drive and maintain a culture of service excellence within clinic operations, ensuring all touchpoints uphold a high standard of professionalism, hospitality, and care that reflects the company’s values.
-Work closely with internal teams to identify service gaps and implement improvements, elevating the overall client experience and clinic service quality.
-Support daily clinic operations as needed to ensure smooth coordination between departments, efficient workflows, and a positive environment for both clients and staff.
-Communicate effectively with clients in a warm, professional, and culturally sensitive manner to build long-term trust and loyalty.

Requirements:
-Minimum Diploma in Marketing, Business Administration, or a related field.
-Preferably at least 2 years of relevant experience in customer relationship management, client servicing, or event management.
-Strong understanding of service excellence and experience in driving customer-centric initiatives within an operational environment.
-Knowledge of data privacy regulations and industry best practices.
-Excellent communication, interpersonal, and problem-solving skills, with a proactive and adaptable attitude.
-Proficiency in both Mandarin and English is preferred, as the role involves liaising with a diverse client base and internal teams.